Reference

live sgp Privacy Policy for Your Account

Our Privacy Policy explains how live sgp handles the account, wallet, device and contact data you provide while using our Indonesia service.

Account dataWallet detailsDevice signalsCookie choices
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REQUEST HELP CLEARLY

Choose a Privacy Support Route

A clear request helps us locate the correct account record without asking you to send unnecessary wallet credentials. Tell us whether your question concerns login data, a DANA or QRIS status, a device record or a change request; we will use the account support path to identify the next step.

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Account data desk

Ask about the data linked to your account after phone verification. Include your account contact and the specific record you want checked, but never send a wallet PIN or full password.

Wallet status desk

For a DANA, OVO, GoPay or QRIS record, provide the transaction reference and date shown in your account. We use those details to investigate status without requesting secret wallet credentials.

Privacy request route

Send a correction, access or deletion request through our support contact path. We may ask for account verification before changing records, so your data is not released to the wrong person.

HOW WE HANDLE DATA

Browse Our Data Handling Commitments

We keep the Privacy Policy tied to real account actions rather than broad statements. The sections below explain what we collect, why device and cookie signals appear, how access checks work and…

Account collection

When you open an account, we use contact and verification details to create the profile, confirm access and connect requests to you. Phone verification comes before account entry, helping us separate genuine requests from mistaken ones.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create reference data, amount status and timing records. We use these fields to match a payment event, not to collect your private wallet PIN.

Cookie controls

Cookies and similar signals can remember session choices, protect sign-in and help us understand which page produced an error. You can adjust browser settings, though some account functions may then require another login.

Device security

We may record device type, browser details, network signals and login time to identify unusual account access. These checks can protect your profile when you switch between a phone and desktop browser.

Retention periods

We retain account, payment and support records only for the period needed for service operation, dispute checks, security work or legal duties. When a record is no longer needed, our process removes or separates it.

Change requests

To request access, correction or deletion, contact the privacy route with your account details and the exact change sought. We verify ownership first, then explain any record that must remain for a stated legal reason.

Find Privacy Policy Answers Before Joining

These Privacy Policy answers address the searches we hear most often before an account is opened. Each response points to an actual account, device or payment step, so you can decide what to share and how to contact us.

It covers account, phone verification, device, cookie, support and payment-reference data used through our service. It also explains your access and correction routes, plus limits that depend on local law.

Yes. The policy covers DANA and QRIS payment references, status and timing, along with OVO, GoPay, bank transfer and virtual account records used for reconciliation. We do not ask for wallet PINs.

Device type, browser signals, login time and network details help us protect account access and investigate unusual sessions. They also help explain why a mobile lobby or desktop login may request verification again.

Use the privacy request route and state that you want an account-data copy. Include your account contact and complete the ownership check; we use that step to avoid sending records to the wrong person.

Yes. Send the exact field that needs correction and the reason through support. We may request phone or account verification before editing contact, profile or payment-reference data linked to your account.

We keep payment and account records for the time needed for service operation, security, dispute handling or legal duties. The relevant period can differ by record type, including DANA status and bank transfer references.

Use the privacy request route or account support path and name the section causing concern. Include your account contact, request type and any relevant QRIS or login reference, while leaving out passwords and wallet PINs.

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